(1) Items which have been damaged by improper use, inattention or neglect or failure to comply with the supplier's recommendations will not be replaced. 

(2) All complaints must be accompanied by an explanatory note of the problem and a photo. Items showing signs of use will not be exchanged/refunded unless they prove to be defective after use.

(3) We are in no way responsible for poor results resulting from the incompatibility of products (products purchased from third parties). All of our products are compatible with each other and rigorously tested by laboratories before being put on the market.

(4) The customer has 14 days (from the date of receipt) to exchange / return an item, provided there is no sign of use. Return costs are always borne by the customer. ITEMS WITH OPEN PACKAGING AND SIGNS OF USE WILL NOT BE EXCHANGED.

(5) Delivery costs will not be reimbursed.

(6) The return must be sent by registered mail. Mimo Fersil is not responsible for losses resulting from other delivery methods.